Last updated: 28 June 2026
We want you to feel confident purchasing. This policy explains when refunds apply.
Before the assessment is taken
If you change your mind, you may request a full refund at any time before your child begins the assessment. Email thecounselco@gmail.com from the address used at purchase and we will process it.
After the assessment is taken
Once your child has started or completed the assessment, the personalised report work begins immediately and the fee is non-refundable.
Failed or duplicate payments
If you were charged but did not receive access to the assessment, or were charged twice, email us with your payment details and we will verify and refund any erroneous charge promptly.
How refunds are issued
Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days.